Cancellation Policy

At Cafu Pass Service OÜ, we understand that travel plans can change. This Cancellation Policy outlines the terms under which bookings made through basilicacisternticket.com may be cancelled, modified, or refunded. By completing a booking on our platform, you agree to the terms set out in this policy.

Please read this policy carefully before making a reservation. If you have any questions, our support team is available at [email protected].

The following cancellation terms apply to most tickets and experiences available on our platform:

• •Cancellations made more than 24 hours before the scheduled experience start time are eligible for a full refund.
• •Cancellations made between 12 and 24 hours before the scheduled start time are eligible for a 50% refund.
• •Cancellations made less than 12 hours before the scheduled start time are non-refundable.
• •No-shows (failure to attend without prior cancellation) are non-refundable regardless of circumstances.

Refunds are processed to the original payment method within 5–10 business days, depending on your bank or card provider. Processing times may vary.

Certain tickets and experiences on our platform are marked as "Free Cancellation." For these bookings, the following terms apply:

• •Full refund available if cancelled at least 24 hours before the experience start time.
• •Tickets marked as free cancellation are clearly labelled on the product page and booking confirmation.
• •Free cancellation does not apply to date-change or modification requests made less than 12 hours before the start time.

Some tickets are sold as non-refundable at a discounted rate. These tickets cannot be cancelled or refunded under any circumstances, except where required by applicable law. Non-refundable tickets are clearly marked on the product listing prior to purchase.

If you are unsure whether a ticket is refundable, please check the product page or contact our support team before completing your purchase.

To cancel a booking, please follow the steps below:

• •Log in to your account at basilicacisternticket.com and navigate to 'My Bookings'.
• •Select the booking you wish to cancel and click 'Cancel Booking'.
• •Follow the on-screen instructions to confirm your cancellation request.
• •You will receive a confirmation email once your cancellation has been processed.
• •Alternatively, you may contact our support team at [email protected] with your booking reference number.

Please retain your booking confirmation email as it contains your booking reference number, which is required for all cancellation and refund requests.

We understand that plans sometimes need to be adjusted. Date and time change requests are subject to availability and the following conditions:

• •Date or time changes requested more than 24 hours in advance are accepted free of charge, subject to availability.
• •Changes requested less than 24 hours before the experience may incur an administration fee.
• •Non-refundable tickets cannot be rescheduled unless otherwise stated on the product page.
• •A maximum of one date change is permitted per booking.

In the event of cancellations caused by circumstances beyond our control — including but not limited to extreme weather, government restrictions, venue closures, or force majeure events — we will work with our service providers to offer one of the following options:

• •A full refund to the original payment method.
• •A credit voucher valid for 12 months from the date of issue.
• •A complimentary rebooking for a future date, subject to availability.

We will notify affected customers as soon as possible via the email address provided at the time of booking. Cafu Pass Service OÜ is not liable for any additional costs incurred as a result of such cancellations, including travel or accommodation expenses.

Group bookings (10 or more participants) are subject to separate cancellation terms, which will be communicated at the time of booking. In general, the following applies:

• •Full refund available for cancellations made more than 7 days before the experience date.
• •50% refund for cancellations made between 3 and 7 days before the experience date.
• •No refund for cancellations made less than 3 days before the experience date.

For group booking enquiries and cancellations, please contact us directly at [email protected].

Once a cancellation has been confirmed and approved, refunds are processed as follows:

• •Credit and debit card refunds: 5–10 business days.
• •PayPal refunds: 3–5 business days.
• •Bank transfer refunds: up to 14 business days.
• •Voucher credits are issued immediately upon cancellation approval.

If you have not received your refund within the stated timeframe, please contact your bank or payment provider before reaching out to us. Processing times are outside of our control once a refund has been initiated.

If you have any questions about our cancellation policy or need assistance with a cancellation request, please do not hesitate to contact our customer support team:

• •Email: [email protected]
• •Phone: +(90) 850 302 3812
• •Address: Mecidiyeköy Mah. Atakan Sok. No:1 /24, 34387 Şişli / İstanbul

Our support team is available Monday to Friday, 09:00–18:00 (GMT+3). We aim to respond to all enquiries within 24 hours.